Senior Employment Law Advisor
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Job Title: Senior Employment Law Advisor – Member Contact Centre
Location: London OR Coventry (hybrid)
Salary: £43,128 (plus inner London weighting of £3,255)
Job type: Permanent
Working Pattern: 35 hours per week (Working hours are between 8:00am-6:00pm on a shift basis)
About Us: Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
Job Description: We are looking for a Senior Employment Law Advisor to join our Member Contact Centre team. In this role, you will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union.
Key Responsibilities:
- Provide individual representation, including negotiating with employers to achieve positive outcomes for members.
- Maintain detailed records of cases using a case management system to ensure consistency and high-quality service.
- Support and mentor junior advisors, offering guidance on complex cases and best practices.
- Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns.
- Monitor and follow up on open cases, taking ownership to ensure highest standard of member service.
- Proactively identify opportunities for training to maintain and develop professional expertise.
Essential Knowledge, Skills & Experience
- In-depth employment law knowledge and/or formal qualifications in employment law.
- Excellent verbal communication and influencing skills, including on the phone and face to face.
- Excellent organisational skills, with the ability to multitask and prioritise.
- Strong attention to detail
- Strong planning, analytical and problem-solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Ability to work in a team
- Ability to work using initiative
- Ability to quickly learn and master new systems.
- Experience in providing support and guidance to customers.
- Proven history of delivering outstanding customer service, ideally in a contact centre environment.
Desirable Knowledge, Skills and Experience:
- Previous experience and knowledge of working in or with a trade union.
Application details
How to Apply
To apply please select ‘Apply now’.
As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement. Our panel will use the information shared in the application to shortlist so please use the space to demonstrate how your experience, knowledge, skills and personal qualities meet the outlined requirements.
We would recommend reviewing the Job Specification linked at the bottom of this advert.
If you have any questions please contact: peopleandops@prospect.org.uk.
Closing date: 21st January 2026 – NOON (CVs alone will not be accepted)
Interviews will be held on Tuesday 26th January in our London office and Monday 2nd February in Coventry.
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
www.prospect.org.uk
About us
Prospect is a leading trade union that delivers advice, support, representation and a voice for our members. We are a not-for-profit organisation with over 250 staff helping to support more than 150,000 people in specialist, professional and technical roles across the private and public sectors. The Bectu Sector of Prospect represents both employees and freelancers working in Film, TV, Broadcasting and theatre and live events.
Our members want to get on at work. They work in a diverse range of professions, including energy, science, engineering, heritage, defence, entertainment and digital. As a union for modern working life we aim to get the best deal for our members by using evidence and building partnerships – while never being scared to call employers out when they get things wrong.
Our priorities are to grow our membership through attracting new members and to improve our impact, whether that is helping members win improvements at work or changing the policy environment which affects them.
Diversity is an important value for the trade union movement, and as an organisation we are passionate about promoting equality and equity at work and are committed to it for all our staff; we would be particularly interested in applications from groups that are underrepresented in the workplace.
Prospect is a great place to work - We offer a good work-life balance, flexible working options and offer support for learning and development.
Employee benefits
Data protection
Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Candidate Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.
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