Member Service & Records Administrator
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Job Title: Member Service & Records Administrator
Location: London Victoria
Salary: £30,253 per annum (plus £3,160 per annum inner London Weighting)
Job Type: 6 month Fixed Term contract
Working Pattern: Full time (35 hours per week)
About Us: Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
Job Description: We are looking for a Member Service and Records Administrator to join our Member Contact Centre team. In this role, you will be responsible for being the first point of contact for our members, dealing with membership queries, maintaining the membership system and welcoming and assisting new members in joining Prospect. You will need to have a positive attitude, excellent attention to detail and good organisational skills to ensure the highest level of service is provided to new and existing Prospect Members.
The ideal candidate will have a strong experience in customer service, great communication skills and a professional attitude, and a passion for working for helping our members.
Key Responsibilities:
- Managing member administration and maintaining accurate membership details via paper, phone calls, emails and systems.
- Keeping records up to date by receiving and processing information from members, Prospect representatives and other sources.
- Ensure our members are paying the correct subscription and assist with setting up appropriate payment methods.
Essential Knowledge, Skills and Experience:
- Experience of working in a customer service environment and administration
- Excellent customer focused service and communication skills both verbal and written.
- Strong data entry and IT skills, including working with large databases.
- Good organisational skills and the ability to prioritise workloads and meet deadlines
- Experience working as part of a team.
- Experience providing a high service standard in line with KPI’s.
Desirable Knowledge, Skills and Experience:
- Proven administration skills within membership services.
- Good interpersonal skills and relationship building, rapport building.
How to Apply
To apply please select ‘Apply now’.
As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement which will ask you to explain how your experience, knowledge, skills and personal qualities meet the outlined requirements.
We would recommend reviewing the Job Specification linked at the bottom of this advert.
If you have any questions please contact: recruitment@prospect.org.uk.
Closing date: 4th February 2025 – Noon (CV’s alone will not be accepted)
Interviews will be held on 11th February 2025 in our London Victoria Office
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
www.prospect.org.uk
About us
Prospect is a leading trade union that delivers advice, support, representation and a voice for our members. We are a not-for-profit organisation with over 250 staff helping to support more than 150,000 people in specialist, professional and technical roles across the private and public sectors. The Bectu Sector of Prospect represents both employees and freelancers working in Film, TV, Broadcasting and theatre and live events.
Our members want to get on at work. They work in a diverse range of professions, including energy, science, engineering, heritage, defence, entertainment and digital. As a union for modern working life we aim to get the best deal for our members by using evidence and building partnerships – while never being scared to call employers out when they get things wrong.
Our priorities are to grow our membership through attracting new members and to improve our impact, whether that is helping members win improvements at work or changing the policy environment which affects them.
Diversity is an important value for the trade union movement, and as an organisation we are passionate about promoting equality and equity at work and are committed to it for all our staff; we would be particularly interested in applications from groups that are underrepresented in the workplace.
Prospect is a great place to work - We offer a good work-life balance, flexible working options and offer support for learning and development.
Employee benefits
Data protection
Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Candidate Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.
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