Member Service & Records Administrator
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Victoria – London
12 month fixed term contract
35 hours per week £30,253 per annum (plus inner London weighting of £3,160 per annum)
Prospect is the trade union of choice for over 157,000 professionals, specialists, and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, representation, and a voice in government and industry policy. Join us and you can make a real difference to the lives of working people.
As a Member Service & Records Administrator within this department, you'll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.
As part of the Member Contact Centre you will have a big impact on member service by being the first point of contact for membership queries, maintaining the membership system and welcoming and assisting new members in joining Prospect. You will need to have a positive attitude, excellent attention to detail and good organisational skills to ensure the highest level of service is provided to new and existing Prospect Members.
This is a great opportunity for a customer focused administrator to join Prospect at an exciting time with plenty of scope for long term progression and development.
Knowledge & Skills
- Excellent verbal & written communication skills
- Comprehensive administration skills with excellent attention to detail
- Good organisational skills and the ability to prioritise workloads and meet deadlines
- Strong data entry & IT skills
- Ability to solve customer problems in a professional manner
- Influencing skills
- Ability to follow processes and systems
Experience
- Experience of working in a customer service environment
- Proven administration experience within membership services
- Experience of providing excellent customer focused service by email, writing and over the telephone
- Demonstrable evidence of organising a high workload
- Experience working with data and databases, ensuring quality, integrity, and accuracy of data
To apply
For further details please e-mail: recruitment@prospect.org.uk and to apply please select ‘apply now’.
The job specification is at the bottom of page to assist with your application.
The closing date for applications is NOON, Wednesday 4th September 2024.
Interviews are expected to commence on 16th September 2024.
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
About us
Prospect is a leading trade union that delivers advice, support, representation and a voice for our members. We are a not-for-profit organisation with over 250 staff helping to support more than 150,000 people in specialist, professional and technical roles across the private and public sectors. The Bectu Sector of Prospect represents both employees and freelancers working in Film, TV, Broadcasting and theatre and live events.
Our members want to get on at work. They work in a diverse range of professions, including energy, science, engineering, heritage, defence, entertainment and digital. As a union for modern working life we aim to get the best deal for our members by using evidence and building partnerships – while never being scared to call employers out when they get things wrong.
Our priorities are to grow our membership through attracting new members and to improve our impact, whether that is helping members win improvements at work or changing the policy environment which affects them.
Diversity is an important value for the trade union movement, and as an organisation we are passionate about promoting equality and equity at work and are committed to it for all our staff; we would be particularly interested in applications from groups that are underrepresented in the workplace.
Prospect is a great place to work - We offer a good work-life balance, flexible working options and offer support for learning and development.
Employee benefits
Data protection
Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Candidate Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.
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