Senior Employment Law Specialist
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Senior Employment Law Specialist – Member Contact Centre
Location: London (hybrid)
Salary £48,077 (plus inner London weighting of £3,160)
Job type: Permanent – 35 hours per week
Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
What’s the role?
As a Senior Employment Law Specialist, you’ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members and potential members. You will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. You will also be responsible for supporting and advising individuals through our Professional Advice Line.
Your role will be widely varied through providing support and advice on a broad range of complex employment issues and looking at how we can organise and recruit members. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.
This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.
Knowledge, Skills & Experience
Essential Knowledge & Skills
- Employment Law Qualification
- Provide high-quality advice and representation for individuals seeking to resolve employment-related issues.
- Experience of providing employment law advice either face to face or in a contact centre environment
- Experience of working proactively, self-managing time & workload, capturing detailed information & data input
- Strong knowledge / qualifications in employment law.
- Good communication and influencing skills.
- Have strong planning, analytical and problem-solving skills
- Excellent telephone manner with strong verbal communication skills
- Sound analytical and problem-solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Excellent organisational skills and the ability to multitask and prioritise
- Experience of capturing detailed information and data input
Application details
For further details you can e-mail: recruitment@prospect.org.uk
Closing date: Thursday 18th April 2024 – NOON (CVs alone will not be accepted)
Interviews will be held on Wednesday 1st May in our London, Victoria office.
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
About us
Prospect is a leading trade union that delivers advice, support, representation and a voice for our members. We are a not-for-profit organisation with over 250 staff helping to support more than 150,000 people in specialist, professional and technical roles across the private and public sectors. The Bectu Sector of Prospect represents both employees and freelancers working in Film, TV, Broadcasting and theatre and live events.
Our members want to get on at work. They work in a diverse range of professions, including energy, science, engineering, heritage, defence, entertainment and digital. As a union for modern working life we aim to get the best deal for our members by using evidence and building partnerships – while never being scared to call employers out when they get things wrong.
Our priorities are to grow our membership through attracting new members and to improve our impact, whether that is helping members win improvements at work or changing the policy environment which affects them.
Diversity is an important value for the trade union movement, and as an organisation we are passionate about promoting equality and equity at work and are committed to it for all our staff; we would be particularly interested in applications from groups that are underrepresented in the workplace.
Prospect is a great place to work - We offer a good work-life balance, flexible working options and offer support for learning and development.
Employee benefits
Data protection
Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Candidate Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.
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