Employment Law Helpdesk Advisor
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
2 x Permanent positions
Salary £31,513 (plus inner London weighting of £3,160)
Location: Waterloo, London (office based)
Prospect is the trade union of choice for over 142,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
What’s the role?
Helpdesk Advisor – Member Contact Centre & Helpline
35 hours per week. Working hours are between 8:00am-7:30pm on a shift basis.
As a Helpdesk Advisor within our Member Contact Centre, you'll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.
Your role will be widely varied from updating member records to providing support and advice on a broad range of employment issues. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.
This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.
Knowledge, Skills & Experience
Essential Knowledge & Skills
- Employment Law knowledge
- Excellent telephone manner with strong verbal communication skills
- Strong attention to detail
- Sound analytical and problem-solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Excellent organisational skills and the ability to multitask and priorities
- Ability to work in a team and work using initiative
Essential Experience
- Experience of providing employment law advice either face to face or in a contact centre environment
- Experience of learning new systems to a high standard
- Experience of working proactively, self-managing time and workload
- Experience of capturing detailed information and data input
- Proven track record of providing excellent customer service, preferably within in a contact centre
- Experience of providing support and advice to customers.
Application details
For further details please e-mail: recruitment@prospect.org.uk
The closing date for applications is NOON, 12th September 2022 (CVs will not be accepted).
The first stage will be a Virtual interviews and Face to Face as a 2nd stage.
Prospect is an equal opportunities employer
About us
Prospect is a leading trade union that delivers advice, support, representation and a voice for our members. We are a not-for-profit organisation with over 250 staff helping to support more than 150,000 people in specialist, professional and technical roles across the private and public sectors. The Bectu Sector of Prospect represents both employees and freelancers working in Film, TV, Broadcasting and theatre and live events.
Our members want to get on at work. They work in a diverse range of professions, including energy, science, engineering, heritage, defence, entertainment and digital. As a union for modern working life we aim to get the best deal for our members by using evidence and building partnerships – while never being scared to call employers out when they get things wrong.
Our priorities are to grow our membership through attracting new members and to improve our impact, whether that is helping members win improvements at work or changing the policy environment which affects them.
Diversity is an important value for the trade union movement, and as an organisation we are passionate about promoting equality and equity at work and are committed to it for all our staff; we would be particularly interested in applications from groups that are underrepresented in the workplace.
Prospect is a great place to work - We offer a good work-life balance, flexible working options and offer support for learning and development.
Employee benefits
Data protection
Prospect is committed to protecting the privacy of individuals and complying with our obligations under GDPR. Please see the Candidate Applicants’ Privacy Notice which explains how Prospect will process and hold your information when you apply for a vacancy and your rights as a data subject.
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